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Terms &
Conditions

WE WOULD PREFER ALL CUSTOMERS TO ADHERE TO OUR VERY STRICT OPENING TIMES, WHERE THIS IS NOT POSSIBLE THERE WILL BE A £5.00 SURCHARGE ADDED TO YOUR FINAL BILL IF YOU DROP OFF AND COLLECT OUTSIDE OF NORMAL BUSINESS HOURS.
*PLEASE NOTE THIS DOES NOT APPLY TO DAY CARE*

Deposits
In busy periods such as School Summer holidays, School Christmas and New Year holidays, School Easter holidays and School Half-Terms, all customers will be required to pay a 25% deposit.

Deposits will secure your booking and act as an administration charge. Deposits will only be refundable if written cancellation is received in excess of one month prior to the commencement of boarding.

If deposits are not received within 7 days of us receiving your booking by debit card or in cash, we reserve the right to cancel the booking and put the dates back in to general release.

Payments
Fees are charged at a daily rate, inclusive of arrival and departure day. Should either the prior collection of an animal, or any reduction to the original booking period occur, the reserved occupancy fee will be charged.

Payment is required in full upon collection. We accept cash and debit cards.

Christmas, Boxing & New Years Day Supplements
All customers will be charged a supplement for Christmas Day. The supplement will be double fees for this day only. We are closed to the public on Christmas Day and New Years Day.

Vaccinations
On your Pet’s arrival at the Kennels/Cattery we will require to see a current vaccination certificate. This must show a booster vaccination having taken place within the last 12 months and signed off by a qualified Veterinary Surgeon. The certificate must show the booster having been administered as part of a course of vaccinations. Dog Vaccinations must safeguard against the following diseases: Distemper, Parvovirus, Hepatitis, Leptospirosis and Parainfluenza. Cat Vaccinations must safeguard against Cat Flu and Feline Enteritis, we do not insist upon the vaccination for Feline Leukaemia.

We reserve the right to refuse entry to any animal that fails to have all the required vaccinations accompanied by an up to date certificate.

Kennel Cough Vaccinations
All dogs must have a current Kennel Cough (Infectious Tracheobronchitis) vaccination. Your dog must have this at least 2 weeks prior to arrival at kennels. This is NOT part of your annual booster vaccination. If you are in any doubt, Kennel Cough vaccines can be identified on your vaccination card / certificate as ‘Intrac’ (which lasts for 6 months) or ‘Nobivac KC’ (which lasts for 12 months).

Flea Treatments
All Animals must be covered by a known flea treatment, such as ‘Frontline’, ‘Stronghold’ or ‘Advantage’ before they are boarded. These products have varying lengths of effectiveness. Animals that arrive with fleas will not be admitted.

Worming
An effective Wormer, such as ‘Drontal’ or ‘Panacure’ must have been administered to any Dog or Cat prior to boarding. This should be taken at least a week before coming into the Kennels/Cattery. Please check with your Veterinary Surgery on how long each product will protect your Pet.

Notification of Medical Conditions
If an animal has a medical condition of any sort we must be notified at the time of booking. If we have not been notified of such a condition or course of medication, we reserve the right to refuse admission. If a cat has previously suffered from Cat flu it will not be accepted.

Should it be necessary at our discretion for a vet to be called or pet transported to a veterinary practice for any existing health condition prior to boarding, all fees incurred are the responsibility of the owner.

Aggressive / Destructive Temperaments
We do not encourage animals with aggressive or destructive temperaments. In cases where animals are left that prove to be aggressive towards other animals or staff, or destructive to our facilities, we will contact you to arrange their removal. All damage caused by an animal to any area will be chargeable. We also have the right of refusal if we feel that the animal is of any condition that would affect the health and safety of our other guests or staff.

Maximum Age (Dogs)
We operate a maximum age policy of 12 for standard, small and medium breeds. If a dog is a large/maxi/giant breed this maximum age may reduce. There will be exceptions if the dog has stayed with us in the past two years.

Emergency Contact Numbers
On your Pet’s arrival at the Kennels/Cattery you will be asked for an emergency contact telephone number. This may be a friend, relative or neighbour or even your own mobile number (Please ensure reception is satisfactory in your destination).

Diets
Prior to your pet arriving at the Kennels/Cattery you will be asked what your Pet is fed on. Although we stock a vast choice of pet foods, it is your responsibility to make sure we stock what your Pet is fed on. We strongly recommend your pet be kept on the same diet. If we do not stock the food you feed, we would normally request you bring enough for the duration of your Pet’s stay.

Belongings
All belongings left on the premises are entirely at the clients risk. Any bedding supplied by the client must be clean and parasite free. We take no responsibility for chewed or damaged bedding. We also take no responsibility for lost or damaged toys.

Socialising
If you do not wish your pet to socialise with other dogs whilst it is in our care you must inform us when you arrive at the kennels.

Excluded Breeds
American Bulldogs, Pitbulls, Bullmastiffs, English Bull Terriers (or Variants), Rottweilers, Malamutes, Dobermans, Great Danes.
We also do not accept the following breeds unless they are female or have been castrated: Staffordshire Bull Terriers, German Shepherds and Japanese Akitas.

PLEASE NOTE: Whilst every possible attention is given to animals in our care, all animals are boarded entirely at the owners risk.